// REMOTE SUPPORT
Three steps: download the tool, connect it to our server once, call us. Nothing gets installed.
Tell us briefly what is broken. We say whether remote support is enough.
Download the file and double-click it. No install, no sign-up.
Paste our configuration code once — after that the tool finds us on its own.
You read us the ID and the one-time password, watch every step and can end the session at any time.
// DOWNLOAD AND RUN
The official, unmodified RustDesk — signed by the vendor, served straight from us. No install needed: save it, double-click, done.
MANTIS-Fernwartung.exeRustDesk 1.4.9 · 23 MB · Windows 10/11 (64-bit) · signed (PURSLANE)
Windows may show a SmartScreen notice on first launch — normal for a freshly downloaded file. The file is validly signed, publisher PURSLANE (the maker of RustDesk). Start it via “More info” → “Run anyway”.
No stored permanent password: access only happens when you approve the connection on the device.
// ONE-TIME SETUP
This routes the session through our own server instead of the public RustDesk rendezvous servers. Set up once, never again.
CONFIGURATION CODE
=0nI98GMycnM0sySaNWQ08kNZZle1lTbvVkYNhEaHJGerUnNGZlcClWTsVjZDBnI6ISeltmIsISZk5ycw9WLzlGduFWbuMncv8iOzBHd0hmI6ISawFmIsISZk5ycw9WLzlGduFWbuMnciojI5FGblJnIsISZk5ycw9WLzlGduFWbuMnciojI0N3boJye Copy it, then in RustDesk go to Settings → Network → ID/Relay Server and click “Import server config” — the paste icon at the top of the dialog. The fields fill themselves in.
The key is public — it identifies our server and gives nobody access to your device.
If anything gets stuck: just call, we walk through it together — takes less than a minute.
// CALL US
+49 30 96611478Reachable on business days. If we miss you, we call back. On the phone you read us the nine-digit ID and the one-time password from the tool window — without both, nobody gets in.
// OPTIONAL · NO INSTALL
Other systems: macOS, Linux, Windows straight from the vendorFor everything except Windows — or if you prefer to grab the file from the vendor yourself. Step 2 is the same.
// STRAIGHT FROM THE VENDOR
The same software, downloaded straight from RustDesk, no installation. Start it, read out the ID, close it and access is gone.
All versions at the vendorTo run this build over our server too, step 2 applies exactly the same.
// BILLING
Remote support is billed by time spent. We tell you the expected amount up front — no surprise on the invoice.
Under an ongoing support agreement, the terms of your contract apply.